Get in touch

Customer Service

The Customer Service of ActiveTravel:

  • 24/7 available by email.
  • Our geusts or travelers can reach us 24 hours a day on the emergency number service

Frequently Asked Questions

Just have a look at the Frequently Asked Questions section below this page. Perhaps there is already a answer or solution to your question.

If there is no answer or you just need more help or assistance, then fill in the form.


For a quick processing, fill in the form as completely as possible.

ActiveTravel - Actieve Holidays
  • +31 6 305 100 19
    Mailing address
  • Ooststraat 37
  • 2584 XC Den Haag
  • Nederland
  • Chamber of Commerce: 59514833
    Visiting address
  • Only digital
About ActiveTravel

We provide affordable, fun and challenging holidays for travelers.



Are you a Blogger, Vlogger, photographer or do you do something else unique and do you want to work with us? Send us a message. We are open to your story.

Frequently Asked Questions

In travel, a ‘group’ is usually defined as ten or more people traveling together on the same itinerary. In this group travel you follow a fixed program, you will travel during this period with the same people and there is less room for individual activities/needs.
Normally there is a supervisor for the group during the trip that will arrange almost anything.

The term singletravel is usually the same as a grouptravel and has nothing to do with your 'civil status'. Mainly the difference is that partipants join alone.

A solotravel destination looks a little bit like an individual holiday. You have to arrange your own transportation to the destination and during your stay and the program you will quickly meet the other participants. Within the destionations from ActiveTravel we pay extra attention if there are common/meeting areas and how social the destionation is. Most of the times it is possible to make up your own agenda and pick your activities.
Think about it as a more comfortable hostel.
As far as we are concerned, the best of both worlds!

With a individual holiday you have the opportunity to do wherever you want. We arrange the accommodation for these destinations and ( if desired ) a number of activities. Furthermore, you decide for yourself ...

Yes, you can choose between different kind of traveltypes with there own benifts and participate on your own.

We won't reccommend a individual holiday if your travelling alone -- and would like to meet other people.

You are at least 18 years old and able to make your own decisions. You don't have to be an athlete, but make sure you check the indicated level ( on the product page ).

You have to take care of a suitable travel and cancellation insurance.

Yes, this is possible. For a group- or singletravel there have to be a curtain amount of participants to make sure it will be a great experience.
In this case, we will notificate you and/or try to find a other suitable match.

The chanses of cancellation for a solotravel destionation (for example the surf, kite, mountainbike-camps) the changes or really low.

Vegatarian meals can be provided. Please mention when booking the holiday.
Food allergy has many forms. Before you book, please contact us.

You absolutely do not have to be a top athlete! Our holiday offer is meant for all levels and where this is not the case, this is also explicitly stated.
The most important thing is that you want to do more than lie on the beach and are willing to try out ( new ) activities.